Returns & Cancellations

RETURN, CANCELLATION & REFUND POLICY

At Abira by Beena, we understand that sometimes you may change your mind after purchasing a fashion product such as a saree, suit, or kurti.

We value your trust and your money, and we want you to feel confident while shopping with us. Therefore, we have created a simple and transparent return policy for eligible products.

Please read the following policy carefully before placing your order.

1. RETURN POLICY

Eligible products can be returned subject to the conditions mentioned below.

The return process consists of three simple steps:

STEP 1 – INFORM US

You must inform us about your return request within 48 hours of receiving your order.

To initiate a return:

Email us at abirabybeena@gmail.com
Mention your Order ID
Mention the name of the product
Attach clear images of the product you wish to return

Our team will review your request and confirm whether the return is approved.

Important: Return requests received after 48 hours from delivery will not be eligible for return.

STEP 2 – RETURN THE PRODUCT

Once your return request is approved by our team:

Pack the product safely in its original packaging
Ensure that the product is unused and unworn
All original tags, packaging and accessories must be intact
Ship the product back to us within 5 days from the date of return approval
The return shipping cost will be borne by the customer
Use a reliable courier service and share the tracking details with us

Products that are used, damaged, altered, washed, worn, stained, or returned without original packaging may not be accepted.

If a returned product does not meet our return conditions, the refund coupon will not be issued.

STEP 3 – QUALITY CHECK & REFUND COUPON

Once we receive the returned product, our team will inspect it for eligibility.

We will confirm receipt of the returned package within 24–48 hours.

After successful quality verification, the applicable refund value will be processed in accordance with this policy.

The eligible amount will be issued as a refund coupon code, unless otherwise specifically mentioned in this policy.

2. MODE OF REFUND

For eligible returns, the refund will generally be issued as a coupon code equivalent to the eligible product value.

The refund coupon:

Is issued to the customer's registered email address
Is valid for 1 year from the date of issuance
Is a one-time-use coupon
Cannot be converted into cash
Cannot be transferred to another person
Cannot be reused once redeemed

The refund coupon can be used toward a future purchase from Abira by Beena, subject to the applicable terms.

3. RETURN ELIGIBILITY

A product is eligible for return only when all of the following conditions are satisfied:

Return request is raised within 48 hours of delivery
Return is approved by Abira by Beena
Product is shipped back within 5 days of return approval
Product is unused and unworn
Product is not washed, altered, damaged or stained
Original packaging and tags are intact
Product is received by us in acceptable condition

The following products are NOT eligible for return:

Used or worn products
Washed products
Altered or customized products
Products damaged after delivery due to customer handling
Products returned without original packaging
Products returned without required tags/accessories
Products for which the return request was not raised within 48 hours
Products not received by us within the prescribed return period
Products purchased during a sale, where the sale terms specifically state that returns are not accepted

4. CANCELLATION OF ORDER

Orders are generally processed and fulfilled within 3 days of order placement.

An order can be cancelled only before it is shipped from our warehouse.

Prepaid Orders

Prepaid orders cancelled before dispatch may be eligible for:

Refund coupon code, or
Refund to the original payment method,

as applicable and subject to the applicable payment gateway charges.

A deduction of 5% towards payment gateway charges may apply where applicable.

Once an order has been shipped, cancellation may no longer be possible.

Cash on Delivery (COD) Orders

For COD orders, our team may contact you for order confirmation before dispatch.

If a COD order is refused, cancelled after dispatch, or returned to our warehouse due to non-acceptance, applicable shipping and handling deductions will apply as mentioned below.

5. APPLICABLE DEDUCTIONS

COD / Non-Acceptance Charges

A total amount of ₹250 may be deducted towards the forward and reverse shipping costs when a prepaid/COD package is returned to our warehouse due to non-acceptance or refusal.

The eligible balance, if any, will be issued as a refund coupon in accordance with this policy.

No bank transfer or credit to the original payment method will be provided for packages that are undelivered and subsequently returned to our warehouse, except where specifically approved under this policy.

Orders Where Free Shipping Was Offered

If shipping charges were waived as part of an offer, ₹125 towards the shipping cost from our warehouse to the customer may be deducted while processing an applicable refund coupon.

Payment Gateway Charges

For online prepaid transactions where the payment is deducted but order confirmation is not received, please contact us before placing another order.

If a customer places a new order without first confirming the status of the original payment transaction, 5% payment gateway charges may be deducted from the amount being refunded, where applicable.

6. USE OF REFUND COUPONS

If a refund coupon from a previous order is used to place a new order and that new order is subsequently refused, cancelled or returned, the refund coupon used for that order may expire and cannot be reused.

Customers are therefore requested to accept COD/prepaid orders placed using refund coupons.

A customer who uses a refund coupon to place an order and subsequently returns that order will be eligible for refund coupon benefits subject to the applicable limits and traceability of the original order.

A maximum of two refund coupons may be issued for transactions tracing back to the original order, where applicable.

7. TOKEN AMOUNT FOR COD ORDERS

Where a token amount has been collected against a COD order:

The token amount will not be refundable if the COD order is:

Refused by the customer
Cancelled by the customer after confirmation
Returned to our warehouse due to non-acceptance or any other customer-related reason

A standard deduction of ₹250 may apply towards the forward and reverse shipping journey.

If the token amount paid is more than ₹250, the excess eligible amount may be issued as a refund coupon in accordance with this policy.

8. REFUND PROCESSING TIME

Once the returned product is received and successfully passes our quality inspection, the eligible refund coupon will generally be processed within 3 working days.

For eligible cancellations, the refund/coupon will generally be processed within 3 working days from confirmation of cancellation.

The processing time for the amount to reflect in the customer's account may vary depending on the payment gateway or banking institution where applicable.

9. DAMAGED PRODUCT RECEIVED

All products at Abira by Beena undergo quality checks and are packed carefully before dispatch.

However, in rare cases, a product may be damaged during transit.

If you receive a damaged product, please follow the process below.

STEP 1 – INFORM US WITHIN 48 HOURS

You must inform us within 48 hours of receiving the order.

Please:

Record an unboxing video wherever possible
Take clear photographs showing the damage
Mention your Order ID
Explain the issue clearly
Email the details to abirabybeena@gmail.com

Our team will review the information and respond within approximately 48 hours.

STEP 2 – REVERSE PICKUP

For eligible damaged-product cases delivered within India, once the return/replacement request is approved and verified, Abira by Beena may arrange a reverse pickup at no additional cost to the customer.

The reverse pickup will generally be attempted within 24 hours after confirmation, subject to courier availability.

The customer must keep the product properly packed and ready for pickup.

If the pickup fails because the product is not ready or due to customer-related reasons, the customer may be required to ship the product back at their own cost.

STEP 3 – RESOLUTION

Once the returned damaged product is successfully received and verified, we will provide one of the following resolutions, depending on availability and the circumstances of the case:

Option 1 – Replacement

A replacement of the same product may be provided, subject to product availability.

Option 2 – Refund Coupon

If replacement is not available or cannot be provided, an eligible refund coupon equivalent to the applicable product value may be issued.

The refund coupon will generally be valid for 1 year from the date of issuance.

No cash refund will be provided for damage/replacement cases unless specifically approved by Abira by Beena.

10. PRODUCTS NOT MEETING CUSTOMER EXPECTATIONS

Our products undergo quality checks before dispatch.

Differences in:

Screen/device colour representation
Personal preference
Expected colour shade
Fabric feel based solely on online viewing
Personal styling preference

will not automatically qualify as a product defect or damage.

Returns on the basis of simply changing one's mind or not liking the product will be accepted only when the product meets all the return eligibility conditions mentioned in this policy.

11. RETURN SHIPPING ADDRESS

Once your return has been approved, please securely pack the product and send it to:

Abira by Beena
A-17, Sanskar Vatika,
Near Anand Niketan School,
Bhat Circle, Sughad,
Gandhinagar – 382424, Gujarat, India

Phone: 9327525455

Please clearly mention your:

Full Name + Order ID

on the return package.

Customers are responsible for ensuring that the package reaches us safely.

12. SALE POLICY

Products purchased during a sale or promotional campaign may be subject to separate sale terms.

Unless specifically stated otherwise:

Sale orders may be subject to No Return / No Exchange
Sale products are not eligible for cancellation after dispatch
Refunds will not be entertained for products specifically marked as Final Sale / No Return
Applicable coupon codes must be used according to their terms
Offers cannot be combined with other discounts unless specifically permitted
Limited-stock products are subject to availability
Products already marked down may not be eligible for additional discounts or offers

The specific terms displayed during a sale or promotional campaign will prevail for that particular offer.

13. IMPORTANT NOTES

Please inspect your package immediately after delivery.
Always raise a return or damage request within the prescribed 48-hour period.
Keep the original packaging until you are certain that you will retain the product.
Do not wash, alter, wear or otherwise use a product that you intend to return.
We strongly recommend recording an unboxing video for your protection, particularly for high-value orders.
Return approval is subject to verification and does not automatically guarantee a refund.
Refund coupons are issued only after the returned product passes the applicable quality check.
Abira by Beena reserves the right to reject a return that does not meet the conditions of this policy.

14. CONTACT US

For return, cancellation, damaged-product or refund-related queries:

Returns: abirabybeena@gmail.com
Support: abirabybeena@gmail.com
Phone: 9327598881

Please mention your Order ID in all communications so that our team can assist you efficiently.

GOVERNING LAW & JURISDICTION

All disputes arising out of or in connection with this Return, Cancellation & Refund Policy shall be subject to the applicable laws of India and the jurisdiction of the competent courts at Ahmedabad, Gujarat, unless otherwise required by applicable law.

All concerns or communications relating to this policy should be sent using the contact information provided on the Abira by Beena website.

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